Privacy policy

Your privacy is important to SIA “UA-Hosting” (“UA-Hosting”), therefore UA-Hosting takes great care in handling the personal data of its customers in order to protect customer privacy. UA-Hosting believes you should know what information they collect from you, as well as how that information is used, disclosed, and protected. UA-Hosting has created this Privacy Statement to explain their privacy practices and policies. This statement does not cover data hosted, transmitted or processed on infrastructure leased from UA-Hosting by its customers. The customer leasing UA-Hosting infrastructure will be responsible for the personal data processing, acting as a data controller. If at any time UA-Hosting has access to personal data stored on infrastructure leased from UA-Hosting, UA-Hosting shall be the data processor, and any actions performed by UA-Hosting in relation to such data shall be solely governed by the agreement concluded between UA-Hosting’s customer and UA-Hosting.

UA-Hosting will not sell or disclose your personal information to unaffiliated third parties without your consent except as otherwise provided in this statement or our General Terms and Conditions of Sale and Services, and Acceptable Use Policy.

By using UA-Hosting websites, products and services you agree and give consent to the terms set out in this Privacy Statement.

This Privacy Statement was most recently changed on 29 January 2019.

UA-Hosting MAY COLLECT YOUR DATA WHEN

You order a product or service from UA-Hosting;
You participate in a UA-Hosting survey;
You subscribe to a UA-Hosting newsletter;
You ask UA-Hosting for information about a UA-Hosting service, or contact UA-Hosting with a question, comment or complaint;
You submit an abuse notification to UA-Hosting.

In addition, UA-Hosting may collect data about you from fraud-prevention agencies, referral partners, business directories and credit reference agencies.

UA-Hosting does not intentionally collect information from children under the age of 16.

UA-Hosting MAY COLLECT THE FOLLOWING DATA ABOUT YOU

Your name, (business/private) address, phone number, date of birth, email address, personal identification numbers (including but limited to social security number), documents and information that certify your identity;
Your UA-Hosting account information — such as UA-Hosting products and services you ordered, your customer ID, service charges, and the use of UA-Hosting services;
Your IP address when placing an online order through UA-Hosting’s website. At the moment of securely entering your personal details and payment information;
Your contact with UA-Hosting — such as a note or recording of a call you make to UA-Hosting, a chat record when you engage in a chat session with UA-Hosting, an email or letter you send to UA-Hosting or other records of any contact you have with UA-Hosting;
Information about your payment methods, such as credit card number, bank account number or other banking information;
Information provided by you to UA-Hosting when you notify UA-Hosting of a (suspected) breach of UA-Hosting’s Acceptable Use Policy.

PAYMENT INFORMATION

Your payment transaction may be processed by one of our third-party payment vendors: PayPal or Pay.nl. These vendors are payment providers who can process your payment on behalf of UA-Hosting.

UA-Hosting MAY SHARE DATA ABOUT YOU WITH

Partners or agents involved in delivering the services you’ve ordered with UA-Hosting;
Debt collection agencies or other debt recovery organizations;
Law enforcement agencies, regulatory organizations, courts or other public authorities to the extent required by law;
A UA-Hosting customer, if you notify UA-Hosting that this customer use of UA-Hosting services violates the UA-Hosting’s Acceptable Use Policy or applicable law;
A third party that has claimed that your use of the UA-Hosting services violates the UA-Hosting’s Acceptable Use Policy or applicable law (to the extent such sharing is required by law).

UA-Hosting MAY PROCESS YOUR DATA FOR THE FOLLOWING PURPOSES:

Processing of orders and provision of products and services;
Conducting market research, conducting retention and customer satisfaction surveys, conducting marketing (including social media) and sales activities;
Communicating with customers to provide information about services of UA-Hosting and affiliated companies, to provide information about offers, orders, provision of services, order status and payment, to provide support and maintenance services, to handle complaints, and to answer questions from (potential) customers;
Performing financial processes (including calculating, invoicing and collection of service charges), processing financial transactions regarding the acceptance of orders, checking solvency and granting debt collection rights to third parties;
Investigating and processing suspected violations of UA-Hosting’s Acceptable Use Policy;
Ensuring the security of persons, goods, objects, and performing fraud detection;
Conducting legal processes, including conducting legal proceedings, and collecting evidence for civil legal proceedings;
Complying with statutory obligations, including the provision of data to authorized authorities in the context of criminal investigations, complying with (applicable) data retention obligations, and the provision to third parties of data concerning customers in connection with an infringement of these third parties’ rights.

COOKIES AND SIMILAR TECHNOLOGIES

A cookie is a small amount of information that our websites can store on your computer or any other device used. Your device provides this cookie when visiting the same website in the future. Cookies are used to enhance your experience with a website.

UA-Hosting uses cookies to identify visitors and track visits to their websites, store login session information and remember your user preferences.

Visitors can disable the storage of cookies in their web browser, but should be aware that doing so may affect the quality of the experience with a website.

WHERE DOES UA-Hosting STORE YOUR PERSONAL DATA

Personal data collected by UA-Hosting is stored and processed in a data center in Amsterdam, the Netherlands, being its primary and only location. Personal data collected by affiliates, service providers or payment providers of UA-Hosting may be stored and processed in any other country where they maintain facilities.

HOW TO ACCESS AND CONTROL YOUR PERSONAL DATA

You can view and edit part of your personally identifiable information by logging into the UA-Hosting Client Area. If you cannot access certain personal data collected by UA-Hosting via the link above or directly through the UA-Hosting services you use, you can always contact UA-Hosting using the contact details listed below this statement. UA-Hosting will respond to requests to access (make available) or delete your personal data within 5 business days. You can choose whether you do not wish to receive promotional communications from UA-Hosting by email, physical mail and telephone, or marketing communications (e.g., news and updates) from UA-Hosting. You can exercise that right at any time by contacting us.

SECURITY AND SAFETY FEATURES

UA-Hosting is committed to protecting the security of your personal data. We use a variety of security technologies and procedures to enable protecting your personal data from unauthorized access, use or disclosure. E.g., we store the personal data you provide on computer systems that have limited access and are in controlled facilities. When we transmit highly confidential data (such as a credit card number or password) over the Internet, we protect it through the use of encryption.

CHANGES TO THIS PRIVACY STATEMENT

UA-Hosting will update this Privacy Statement when necessary to reflect customer feedback and changes in their products and services, or if changes in the law so require. Changes to this statement will be made at UA-Hosting’s sole discretion. When they post changes to this Privacy Statement, UA-Hosting will revise the “recently changed” date in introduction of the statement above and describe the changes in the announcement which is also made available on their website. If there are changes to the statement or in how UA-Hosting will use your personal data, they will notify you by sending you an announcement. UA-Hosting encourages you to periodically review this Privacy Statement to learn how it is protecting your data.